North Beach Dental
Purpose: The Orthodontia Coordinator’s primary responsibility is to ensure that all orthodontic patients receive the highest quality of care, while partnering with the Operations Leaders (OL), Director of Market Operations (DMO) and providers by identifying areas of opportunity for patient scheduling which allows for better productivity, flexibility and correctness of all patient and company records.
Ensure that all orthodontic patients receive the highest quality of care and service
o Ensure that patients/parents have a good understanding of treatment needed
o Make every effort, within the guidelines of DPI policies, to secure financing for the patients/parents
o Coordinate patient flow by monitoring the schedule throughout the day to ensure that your team stays on schedule
o Ensure development and maintenance of friendly and professional relationships between patients, staff members and doctors
o Help the Operations Leader to effectively resolve patient complaints in a timely manner
o Provide a clean and professional environment for all patients
Adhere to the orthodontic patient scheduling process in way that maximizes production
o Adhere to patient scheduling process when scheduling patients
o Work with the Operations Leader to ensure that all scheduled patients are called to confirm their appointments
o Coordinate daily patient schedule by adhering to appointment templates to ensure a productive schedule.
o Send appropriate letters/cards to no-shows, cancellations and late arrivals
o Understand and use doctor’s treatment plan to ensure properly scheduled follow-up appointments