Director of Market Operations

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Overview:

The Director - Market Operations (DMO) oversees the management, goals, and objectives of all dental practices under his/her jurisdiction to produce services in the most cost-effective manner within quality guidelines. The Director – Market Operations (DMO) works closely with each Operations Leader and Doctor to establish and maintain a stable, successful team which is engaged and accountable for meeting and exceeding patient expectations and the financial goals of the practice. 

Essential Functions:

• Establish and maintain strong relationships among the Doctors, the staff, and the company; understand and advocate the needs of the Doctors' practices and the company; monthly inform Doctors of current events, sharing successes from other Doctors/practices, resolving concerns, hearing and being responsive to their feedback and suggestions; reviewing and explaining financial data and communicating company strategy; actively address Doctor needs.
• Possess a business mentality and ownership of district; provide clarity to Operations Leaders and Doctors on company expectations from them; inspire Operations Leaders and Doctors to "buy in" to their ownership and accountability; understand and teach the operational levels that optimize productivity, efficiency, and profitability; verify that Operations Leaders have adequate training and understand key metrics as well as their responsibility for meeting the company standards.
• Direct responsibility for the Doctors' financial success; review current collection/AR/production/key doctor statistics in monthly meetings to ensure the income expectations are being met.
• Learn what resources each practice needs and own the oversight of their receipt.
• Follow hiring protocol by partnering with internal recruiter to recruit top quality talent into the organization; partner with HR to assist in employee retention.
• Provide a candid, external perspective and give feedback to Operations Leaders and Doctors on their staff's performance; assist them with corrective action; work closely with HR to put corrective action/performance improvement plans in place as needed and manage personnel accordingly.
• Ensure that all company policies and employment related laws are being followed consistently and that the desired results are attained.
• Regularly recognize and reward success and performance; develop and execute a coordinated plan in concert with HR.
• Be a change agent and adapt to the dynamic changes of the dental marketplace; champion new initiatives with confidence and conviction; encourage "buy in" of new company initiatives among Doctors, Operations Leaders and the practice staff.
• Facilitate the communication process between Home Office and each practice; be a resource and a sounding board; personally visit each practice as needed.
• Ensure that Operations Leaders are continually teaching, grooming, challenging, and developing future Operations Leaders, work with HR on their further development.

 

• Train Operations Leaders on current processes/policies and follow through on all projects for successful completion; hold Operations Leaders and their teams accountable; ensure all daily/monthly reports are accurate and completed timely; make sure practices are adhering to OSHA and company policy regulations as well as the policies and procedures in the perio, ortho and training manuals.
• Ensure that the proper lines of communication are being followed.
• Lead by example; follow Code of Ethics; instill enthusiasm, timeliness, and respect in all.

 

Monthly accountabilities:
o Doctor meetings
o Operations Leader meetings
o Review of the practice bonus potential with Operations Leaders
o Review updated scorecards with Operations Leaders
o Minimum four days of backend auditing
o Completed Quality checks
o Attendance to any scheduled DMO/Home Office conference calls

• Quarterly accountability: accurately completed cleaning checklists
• Budget accountabilities: meet or exceed assigned district budgets on a monthly basis in
  o Production
  o Accounts Receivable
  o Expenses
  o Payroll

Education/Certification:
o Bachelor's degree and/or the equivalent of 3+ years of experience as a Multi-unit District leader

 

Skills/Abilities:
o Strong leadership, interpersonal and relationship building skills; establish and maintain positive working relationships, internally and externally.
o Strong and effective communication skills for management and all staff levels.
o Project professional image at all times, reflective of Dental One Partners' values.
o Excellent time management and organization skills; meet deliverables timely.
o Demonstrated analytical skills to include reading, understanding, analyzing, and interpreting financial data and operational metrics; knowledge of developing and implementing action plans to achieve successful performance.
o Computer proficiency including MS Office Suite of products and office machines.
o Exercise high degree of independent decision-making skills with sound judgment and with autonomy.

Work environment/Conditions:

• Extensive travel
• Safety procedures required in practices to minimize exposure to radiation and other business required, potentially harmful elements