Lab Technician

- Fayetteville, NC

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Raeford Road DentalWorks


Reports To: Lab Supervisor, Doctor/Managing Doctor, SDD, SRPM

Direct Reports: None

Purpose: Provide a quality-oriented and visually attractive product that meets or exceeds doctor and patient expectations and desires in a timely manner.


1. Provide a quality product in a timely manner

  • Ensure product meets specifications (thickness, carvings, polishings, etc.)
  • Provide a clean product with no acrylic spurs or bubbles
  • Meet patient''s expectations for aesthetics and function
  • Complete repairs during patient visit or within 24 hours

2. Effectively communicate with patients, doctor and staff

  • Read and understand prescriptions as to specifications and ask questions if clarification is needed
  • Communicate appropriate turnaround dates to doctor and staff and meet guarantees
  • Perform efficient procedures to maintain doctor''s schedule
  • Effectively answer patient and doctor questions and address any concerns
  • Thoroughly educate patients about oral hygiene and product care
  • Effectively handle, direct and/or resolve patient complaints

3. Ensure lab operates in an efficient and organized manner

  • Manage work flow in an effective and efficient manner
  • Monitor all incoming cases for required impressions and specifications
  • Ensure quality assurance of all outgoing cases
  • Adhere to all OSHA guidelines
  • Sterilize and seal all products according to OSHA guidelines
  • Monitor level of lab supplies
  • Maintain cleanliness and orderliness of lab area
  • Be aware of and follow associate schedule by arriving on time for all scheduled shifts


Lab Technician Levels

Lab Technician I:

  • Little or no experience
  • Ability to learn and perform the following:
  • Read prescriptions and examine models and impressions to determine type of product to be made
  • Pour accurate models with no bubbles
  • Build and shape models based upon observations and specifications
  • Rebuild linings to duplicate original thickness, contour and color
  • Invest and process clean cases in a timely manner
  • Polish cases without burning acrylic or teeth

Lab Technician II:

  • Two or more years previous lab experience
  • Ability to complete Lab Technician I responsibilities in addition to: 
    • Wax and finish quality cases, relines and repairs in a timely manner
    • Bend wire to construct wire frames for partials and repairs
    • Select and mount replacement teeth to match color and shape of natural or adjacent teeth
    • Ensure materials are properly labeled under OSHA guidelines

Selection Criteria

  • Previous lab experience preferred
  • Strong eye-hand coordination
  • Ability to handle multiple tasks
  • Ability to work in a stressful, fast-paced environment
  • Strong organizational skills
  • High degree of manual dexterity
  • Able to produce detailed and precise work
  • Ability to interact and communicate with doctors, patients and other team members