Today, the spotlight is on Quiana Johnson. She’s the Operations Leader at DentalWorks Charlotte in Charlotte, North Carolina. She joined the DentalOne family 12 years ago. Let’s dive into her Q. and A.!
Q: Why did you choose to join the DentalOne family? And what sets DentalOne apart from other organizations?
A: DentalOne Partners helped me to start my dental career back in 1997 while I was still in high school. The center in Akron, Ohio, trained me and was open to helping me grow in this field.
Q: What three words would you use to describe your role and why?
A: Teammate, supporter and helper. These three words describe my role, because I have to be willing to be part of my team, support my team through any daily struggles and help my team to succeed.
Q: As a leader, how do you keep your team motivated and excited about providing top-notch patient care?
A: Patients are paramount, and we have to keep them happy. If you have a happy team, you will have happy patients. My team loves to be able to express themselves and give ideas. Keeping them informed, being honest and always having an open door keeps my team motivated. We work together to keep patients happy.
Q: What advice would you give to others who are considering accepting a position to manage a dental practice with DentalOne?
A: Encourage your team, and motivate each team member to be a leader.
Q: What’s been your most memorable moment while working for DentalOne?
A: My most memorable moment was my first week at the corporate office. I was the only person in the department that came in for the transition to PV2020 [a patient management software]. Others from other departments came to help me, and it felt like family coming together to support. I did not feel defeated, because I had lots of support.
Q: What makes your team unique?
A: My team is like family.
Q: If you had to describe your team in one word, what would it be and why?
A: FUN. Your team needs to feel like they can enjoy their work environment.
Q: What do you like most about your job?
A: Satisfied patients.
Q: What is your motto or personal mantra and why?
A: Don’t be anxious about things that have not happened yet. Life can change rapidly and unexpectedly, and you can easily begin to worry or be concerned about the future. These things can cause unnecessary anxiety; it’s better to just focus on what you can do and what you do know. You have to focus on the day ahead and make it successful. This will bring many good days, one day at a time.
Q: What do our patient pillars (schedule, wallet and patient friendly) mean to you?
A: Our patient pillars are the guide and map to a successful practice.
If you are looking to join a family, not just a company, that supports each other in every way possible to achieve success, view our current Operations Leaders openings.