At DentalOne Partners, our goal is to support Dentists, so they are free to focus on quality patient care. We provide the administrative and operational support they need. At the core of that support are our Operations Leaders. These are uniquely talented individuals who are leaders in the more than 160 dental practices we support across the country.
Today, the spotlight is on Kurtis Jewell. He’s the Operations Leader at DentalWorks Powell in Powell, Ohio. He recently joined the DentalOne family one year ago. Let’s dive into his Q. and A.!
Q: Why did you choose to join the DentalOne family? And what sets DentalOne apart from other organizations?
A: I chose the DentalOne family, because I was looking for a position that allowed me to utilize my leadership skills to operate an office while being recognized as an employee and not just a number. I also joined due to the many opportunities to grow within the company.
DentalOne is different from other organizations, because the leadership team cares about their employees. They are motivational and inspiring. They want you to be better you than you were the day before. Another difference between DentalOne and other DSOs, is that patient care is its primary concern. Also, DentalOne allows us to be involved in the community and give back!
Q: What three words would you use to describe your role and why?
A: The three words I would use to describe my role are challenging, rewarding and partnership. The Operations Leader position can often be very challenging; however, overcoming those challenges by partnering with the providers and my team members allows for all-around success. Partnering with the providers and my team is one of the most important parts of the Operations Leader position, because it allows everyone to feel like their voices are heard. This makes every team member feel like they had just as much impact on patient care and the practice’s overall success as other team members.
Q: As a leader, how do you keep your team motivated and excited about providing top-notch patient care?
A: I keep my team motivated by giving them a voice and challenging them to be a better team member. The reward of growth, more responsibility and recognition provides an opportunity for everyone to want to do his or her part and feel good about why we come into the office each day and serve our patients.
Q: What advice would you give to others who are considering accepting a position as an Operations Leader to manage a dental practice with DentalOne?
A: Breath! It may be stressful, but in time you will be able to handle any obstacle that arises! Take a deep breath, reach out to other Operations Leaders for support and talk with your DMO, because they are there to support you! The success at the end is worth the headaches! Take care of your patients and team. Patients can be frustrating, but they are the reason we are here. Give your team credit; their success is your success.
Q: What’s been your most memorable moment while working for DentalOne?
A: The friendliness of everyone when I meet them. It’s like there are no strangers in the DentalOne family, and once you start your career, everyone’s arms are wide open to accept you.
Q: What makes your team unique?
A: My team is all new at this point. They have shown me they can work together just as well as a team that has been together for several years. They have provided a seamless transition by picking up where others have left off.
Q: If you had to describe your team in one word, what would it be and why?
A: One word to describe my team? AMAZING! From the doctor to the Dental Assistant, they have jumped right into doing their parts to get our patients the care they need. They support each other and are willing to do what it takes to be successful while having a practice that is clean and welcoming to our patients.
Q: What do you like most about your job?
A: What I like most about my job is helping patients find their way back to oral health without judgment. Treating each patient as if he or she were a friend or family member in the chair.
Q: What is your motto or personal mantra and why?
A: I have two: “If you have time to lean, you have time to clean,” by unknown, and “If your ship doesn’t come in, swim out to meet it,” by Jonathan Winters.
Q: What do our patient pillars (schedule, wallet and patient friendly) mean to you?
A: We will schedule appointments at our patient’s convenience with ease while providing a welcoming environment at an affordable price.
If you want to be a part of a team that prioritizes patient care above all things, check out our current Operations Leader openings.