Within each practice is a team dedicated to the non-clinical success of the the overall operation. A good first impression is essential, which is why the front desk dental Patient Relations Coordinator role, or “PRC,” requires a welcoming, knowledgeable individual. The PRC contributes to the overall success of the practice by making sure patients are the #1 priority during their entire visit. Dental One wants patients to know how much they are cared for, and the PRC is charged with maintaining the positive dental experience while navigating patient needs from the front desk. Your success in this role prepares you to move into leadership opportunities on a larger scale.
The practice-based Operation Leader (“OL”) supports the doctors, the Director of Market Operations (DMO) and the practice staff to establish and maintain a successful, positive, and productive team ~ in addition to leading and developing the non-clinical staff, your ability to explain treatment plans, insurance, financing and credit options to the patient is a critical component of affording everyone the gift of needed dental care.
For those looking for a career path to bigger and better things while still maintaining a connection with clinical side of the business, this may be the opportunity for you.